Find answers to common questions or get in touch with our support team.
Find quick answers to common questions about Prime Shot
Prime Shot uses advanced AI technology to create professional-quality photos from your uploaded images. Simply upload 10+ photos of yourself, describe the type of photo you want, and our AI will generate 4 unique variations based on your description.
Absolutely. We take your privacy seriously. Your photos are encrypted during upload and storage, never shared with third parties, and you can delete your data at any time. We use enterprise-grade security to protect your information.
For best results, upload 10-20 clear photos of yourself from different angles, with good lighting, and showing your face clearly. Include both close-up and full-body shots, and avoid group photos or images with sunglasses.
Photo generation typically takes 5-15 minutes depending on server load. You'll receive a notification when your photos are ready to download.
All purchases are processed through the App Store or Google Play. Refund requests must be submitted through your respective app store. We're committed to your satisfaction, so please contact us if you're not happy with your results.
Face Data Collection: Prime Shot processes facial features, expressions, and physical characteristics from your uploaded photos to create your personalized AI model.
Usage: This data is used solely to generate your requested photos and improve generation quality. We do not use your face data for any other purposes.
Storage & Retention: Face data is securely stored on encrypted servers and retained for as long as you use the service. You can delete your data at any time through app settings.
Sharing: We never share your face data with third parties. Data is processed by our secure AI service providers (Replicate API) under strict privacy agreements.
You can delete your account and all associated data at any time by going to Settings > Account > Delete Account in the app, or by contacting our support team. This will permanently remove all your photos, generated images, and face data from our servers.
Access support features directly from your Prime Shot app
Access live chat support directly from the app settings. Our support team is available to help with technical issues, billing questions, and usage guidance.
Browse our comprehensive help articles, tutorials, and tips for getting the best results from Prime Shot.
Find solutions to common issues like upload problems, generation failures, or app crashes.
View your generation history, remaining credits, and download your generated photos.
We're here to help you get the most out of Prime Shot
For general questions, technical issues, or billing inquiries
alberto.montagnese@gmail.comFor privacy-related questions or data deletion requests
alberto.montagnese@gmail.comWe typically respond to all inquiries within 24 hours during business days
For urgent issues affecting app functionality or billing emergencies, please include "URGENT" in your email subject line.
Business Hours: Monday - Friday, 9 AM - 6 PM PST