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01 / One channel fails

Try another channel before changing your setup.

Open two or three other channels from the same provider. If they play, your connection is working for at least some streams. The failing channel may be offline, restricted, or use a format that behaves differently in your player.

1. Note the affected channel and the time of the failure.
2. If your app offers a channel-list refresh, refresh once and retry.
3. Check that same channel with your provider’s recommended player, using your own authorized account. Close the first player before testing another.

Next step: If it fails there too, ask your provider about that channel. If it plays there but fails in SuperPlayer, report the difference to SuperPlayer support. That comparison is useful evidence, not proof of one particular cause.

02 / No channels play

Check the account, then compare playback.

1. Confirm that the account is active. Ask your provider whether playback access is enabled. Loading a saved or cached list does not confirm current access.
2. Close other viewing sessions. Your provider may limit simultaneous streams or registered devices. Test one device at a time.
3. Recheck the connection details. Use the exact URL, port, and credentials your provider supplied. For Stalker/MAC access, ask whether your device or MAC address needs authorization.
4. Compare on the same device and network. Try your provider’s recommended player with the same authorized account. If only SuperPlayer fails, contact us with the result.
5. Compare networks if practical. A short test on another trusted connection can help isolate network-specific behavior. Mobile data charges may apply. A different result does not by itself identify who is blocking or failing.

03 / Playback starts, then stops

Look for a repeatable pattern.

• One channel or every channel? Try another stream and note whether the interruption repeats.
• Busy network? Pause large downloads and compare closer to your router, or over Ethernet if your device supports it.
• More than one player open? Close other sessions and retry within your provider’s connection allowance.
• Same point every time? Note how long playback lasts. A repeatable cutoff is useful information for the provider and app support.

A speed-test result alone cannot establish that the provider’s stream is healthy. Record what changed between your tests, and avoid resetting everything at once.

04 / Cannot connect

Start with the right connection type.

These existing guides walk through SuperPlayer’s Apple setup screens. The connection details are also useful on Android, where screen labels and available options can differ by version.

Still stuck? Send the useful details.

Use this checklist for a support request. Remove credentials and private URLs from screenshots or copied errors.

• Device, operating system, and SuperPlayer version.
• Connection type: Stalker/MAC, Xtream, or M3U.
• The exact error and approximate time it appeared.
• Whether one channel or all channels fail.
• Whether your provider’s recommended player works on the same device and network.

Keep passwords, full playlist URLs, tokens, and MAC addresses private. We do not need them for this initial report.