Privacy Policy

Effective September 25, 2026

SuperPlayer IPTV Stalker STB ("the app") is built and operated by Alberto Montagnese. The app is a player for connecting to your own IPTV/Stalker portal provider. The app does not provide, sell, host, or bundle TV channels, playlists, or media content.

Data you enter

You may enter a portal URL, username, password, MAC address, nickname, and device ID so the app can connect to your IPTV provider. This information is stored locally on your device and is used to connect to the provider you choose. When a provider's Stalker or STB protocol requires a device identifier, the app sends that identifier directly to the provider you selected for authentication. Portal URLs and MAC addresses are not sent to our analytics service. In the native apps, saved passwords are not sent to us. In the web app, guests keep provider profiles in their browser. If you create a web account, your email address and encrypted provider library are stored in Google Cloud so the library can be restored when you sign in. Your account password is stored as a one-way hash, and provider credentials are encrypted at rest. The service decrypts them only when needed to connect to your chosen provider. We do not operate your IPTV provider.

Web account and cookies

The optional web account uses a secure, HTTP-only, same-site login cookie that expires after 30 days. The cookie keeps you signed in and is not used for advertising. You can use the web player as a guest without creating an account. Signing out removes the synced library from that browser.

Usage analytics

The app collects limited usage analytics automatically to help us understand whether the app opens successfully, whether portal connection and playback flows work, and which product areas need improvement. Analytics events include a random app-install identifier, session identifier, app version, operating-system and device diagnostics, and broad event names such as app open, portal connection success or failure, playback start or error, favorite changes, region filter changes, feature limit prompts, upgrade button taps, service-inquiry email button taps, purchase or restore outcomes, and search query length buckets. We record that the button was tapped, but not the contents of your email. When playback starts on iOS, tvOS, or Android, analytics also include the channel name, provider channel ID, channel region, and provider type. When electronic program guide (EPG) data is available, analytics also include the current program title, description, and scheduled start and end times.

For provider compatibility and connection diagnostics, analytics may include non-identifying structural details such as provider type, URL scheme, URL length bucket, endpoint path depth, connection outcome, response category, and timing. Channel playback events create a limited viewing history linked to the random app-install identifier so we can understand which channels and programs are used on iOS, tvOS, and Android. Analytics events do not include your portal URL, MAC address, saved portal password, search text, stream URL, or the audio or video content you watch.

Diagnostics

Apple may provide us with aggregate crash and diagnostic reports if you have enabled sharing diagnostics with developers in your Apple device settings. These reports are provided by Apple and help us fix bugs.

Data we do not sell

We do not sell or rent your data. We do not use your data for third-party advertising.

Third parties

Your IPTV provider receives the connection information you enter when the app connects to that provider. Apple processes App Store purchases, downloads, crash diagnostics, subscriptions, in-app purchases, and App Store analytics under Apple's own terms and privacy policy. Google processes Google Play purchases, downloads, and store analytics under Google's own terms and privacy policy. Analytics events are encrypted in transit and sent to our analytics endpoint for app functionality, diagnostics, and product improvement only. We do not sell the data or share it for advertising.

Optional web-account and encrypted library data are processed and stored by Google Cloud on our behalf.

Your choices

• You can remove stored portal profiles by deleting them in the app.
• You can delete a web account and its synced library from the account menu.
• You can delete the app to remove local app data from your device.
• You can request deletion of analytics and channel viewing history associated with your in-app Support ID by emailing support@infoalerts.online. We delete matching active analytics records within 30 days unless retention is required by law.
• You can control Apple diagnostics sharing in your device privacy settings.

Children

The app is not directed to children under 13 and does not knowingly collect personal information from children.

Changes

If this policy materially changes, the updated version will be published here with a new effective date.

Contact

Questions: support@infoalerts.online.